Terms & Conditions

The Essentials

These terms govern our working relationship when you engage Peoplejelly Learning Consultancy for learning consultancy services. They’re designed to be fair to everyone and clear about what we’ll do for each other.

About Us

Peoplejelly Learning Consultancy is a UK-based learning consultancy providing services to clients in the UK and internationally.

Our Details:

What These Terms Cover

These terms apply to all our services including:

• Learning needs analysis and consultancy
• Training design and development
• Learning programme delivery
• Performance evaluation and assessment
• Any other learning-related services we provide

How We Work Together

Getting Started

• Proposals: We’ll provide a clear proposal outlining scope, timelines, and costs
• Acceptance: Work begins when you accept our proposal (verbally, in writing, or by email)
• Contracts: For larger projects, we may require a separate signed contract
• Changes: Any changes to agreed scope must be confirmed in writing

Project Scope

• We’ll deliver what’s agreed in our proposal or contract
• If you need additional work outside the original scope, we’ll discuss costs and timelines first
• We’re flexible, but we need to agree on changes before proceeding

Our Services

What We’ll Do

• Provide professional learning consultancy services with reasonable skill and care
• Meet agreed deadlines and milestones
• Communicate regularly about project progress
• Deliver services that meet the objectives outlined in our proposal

What We Can’t Guarantee

• Specific learning outcomes (that depends on your learners too!)
• Results that are beyond our reasonable control
• Solutions to problems outside our expertise (though we’ll tell you if something’s not our forte)

Your Responsibilities

Information and Access

• Provide accurate information about your learning needs and objectives
• Give us reasonable access to relevant people and resources
• Respond to our requests for information in a timely manner
• Let us know about any constraints or requirements that might affect our work

Feedback and Approval

• Provide feedback on our work within agreed timeframes
• Give clear approval at key project milestones
• Raise any concerns promptly so we can address them

Payment Terms

Our Fees

• Fixed price projects: Total cost agreed upfront, typically paid in instalments
• Day rate work: Charged at our prevailing daily rate
• Expenses: Reasonable expenses (travel, materials) charged separately unless agreed otherwise
• VAT: Added where applicable

Payment Schedule

• Invoicing: We’ll invoice according to agreed milestones or monthly for ongoing work
• Payment terms: 30 days from invoice date unless otherwise agreed
• Late payments: We reserve the right to charge interest on overdue amounts at 8% above Bank of England base rate
• Disputed invoices: Let us know within 7 days if you dispute any invoice

Cancellation and Changes

• Cancellation: 30 days’ written notice required for ongoing work
• Project changes: Additional costs for scope changes will be agreed before work proceeds
• Cancellation fees: You may be liable for work completed and costs incurred up to cancellation date

Intellectual Property

Your Content

• You retain ownership of all information and materials you provide
• You grant us licence to use your materials for the agreed project
• We won’t share your confidential information without permission

Our Work

• Bespoke content: Materials created specifically for you become your property once paid for
• General methodologies: Our standard approaches and methodologies remain ours
• Third-party materials: Any third-party content remains owned by the original owner
• Usage rights: You can use our work for your internal purposes as agreed

Confidentiality

• We’ll keep your information confidential (see our Privacy Policy for details)
• We won’t share details of sensitive projects without your prior consent
• This obligation continues after our work together ends

Liability and Insurance

Our Liability

• We’ll fix any errors in our work at no charge
• Our total liability is limited to the fees paid for the specific project
• We’re not liable for indirect losses (lost profits, missed opportunities, etc.)
• These limits don’t apply to death, personal injury, fraud, or other matters where limitation is prohibited by law

Your Liability

• You’re responsible for how you implement and use our recommendations
• You’ll indemnify us against claims arising from your use of our work in ways we didn’t recommend

Insurance

• We maintain professional indemnity insurance
• Details available on request

Data Protection

We process personal data in accordance with our Privacy Policy and GDPR requirements. This includes:

• Only processing data necessary for our services
• Keeping data secure and confidential
• Respecting individual rights regarding their data
• Full details in our Privacy Policy

Termination

How Our Relationship Can End

• Completion: When we’ve delivered all agreed services
• Notice: Either party can terminate ongoing work with 30 days’ written notice
• Immediate termination: For material breach, insolvency, or other serious issues

What Happens When We Stop Working Together

• You’ll pay for all work completed up to termination date
• We’ll return any of your materials (securely deleting our copies)
• Our confidentiality obligations continue
• You can continue using any work we’ve completed for you

Force Majeure

We’re not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or other emergencies
• Government actions or changes in law
• Technology failures beyond our control
• Other unforeseeable events

We’ll notify you promptly and work to minimise any impact.

Disputes

Resolving Problems

• Talk first: Most issues can be resolved through discussion
• Formal complaint: If needed, raise formal concerns in writing
• Mediation: We’re open to mediation for more complex disputes

Governing Law

• These terms are governed by English law
• Courts of England and Wales have jurisdiction over disputes
• We’ll try to resolve issues without legal action where possible

General Terms

Changes to These Terms

• We may update these terms occasionally
• Changes won’t affect existing projects unless mutually agreed
• We’ll notify you of significant changes

Entire Agreement

• These terms, plus our proposal/contract, represent our entire agreement
• They supersede any previous discussions or agreements
• Changes must be agreed in writing

Severability

• If any part of these terms is invalid, the rest remains in force
• We’ll work together to replace any invalid terms with something similar that is valid

Assignment

• You can’t transfer your rights under these terms without our consent
• We may assign our rights with reasonable notice to you

Contact Us

For questions about these terms or any aspect of our services:

These terms are designed to create a positive working relationship. If anything’s unclear, just ask – we’re happy to explain.