Privacy Policy

The Short Version

We’re Peoplejelly Learning Consultancy, and we take your privacy seriously. This policy explains what personal information we collect, why we need it, and how we use it. We’ll never sell your data or use it for anything dodgy.

Who We Are

Peoplejelly Learning Consultancy is a UK-based learning consultancy working with clients across the UK and internationally. When we say “we,” “us,” or “our” in this policy, we’re talking about Peoplejelly Learning Consultancy.

For GDPR purposes, we’re the “data controller” of your personal information.

Contact Details:

What Information We Collect

We only collect information we need to provide our services:

Information You Give Us Directly

• Contact details: Name, email address, phone number, job title, company name
• Learning requirements: Training needs, skill gaps, learning objectives
• Feedback and communications: What you tell us in emails, calls, or feedback forms
• Payment information: Billing details (though payment processing is handled securely by third parties)

Information We Collect Automatically

• Website usage: How you use our website (cookies, IP address, pages visited)
• Communication records: Details of when and how we’ve communicated

We don’t collect sensitive personal data unless it’s directly relevant to your learning requirements (and we’ll always ask first).

Why We Need Your Information

We use your personal information to:

• Deliver our services: Design and provide learning consultancy tailored to your needs
• Communicate with you: Send updates, arrange meetings, respond to queries
• Improve our services: Understand what works and what doesn’t
• Meet legal obligations: Keep records for tax, accounting, and regulatory purposes
• Marketing (only if you’ve said it’s OK): Share relevant learning insights and opportunities

Our Legal Basis

Under GDPR, we need a lawful reason to process your data. Here’s what we rely on:

• Contract performance: When we’re delivering services you’ve asked for
• Legitimate interests: For business communications and service improvement
• Consent: When you’ve specifically agreed (like for marketing emails)
• Legal obligations: When the law requires us to keep certain records

Who We Share Your Information With

We’re picky about who we share your data with:

Service Providers

We work with trusted suppliers who help us deliver our services:

• Email and communication platforms
• Payment processors
• Cloud storage providers
• Learning management systems (when relevant)

All our suppliers are contractually obliged to protect your data and only use it as we instruct.

Legal Requirements

We may share information if required by law, regulation, or court order.

Business Transfers

If we sell or merge our business, your information may transfer to the new owner (but they’ll have to follow this same policy).

We never sell your personal data to third parties.

Project Confidentiality

We understand that some learning projects may involve sensitive or confidential information. We will never share details about sensitive projects, client-specific challenges, or proprietary learning content without your explicit prior consent.

International Transfers

Some of our service providers might be based outside the UK/EU. When this happens:

• We ensure they provide adequate protection for your data
• We use appropriate safeguards like standard contractual clauses
• We’ll only transfer data when it’s necessary for our services

How Long We Keep Your Information

We don’t keep your data longer than necessary:

• Active client records: While we’re working together, plus up to 7 years for accounting/legal purposes
• Marketing communications: Until you unsubscribe or ask us to stop
• Website analytics: Typically, 12-24 months
• Email communications: Generally, up to 3 years unless there’s a business reason to keep them longer

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Access: You can ask for a copy of the personal information we hold about you.
• Correction: If information is wrong or incomplete, you can ask us to fix it.
• Deletion: You can ask us to delete your personal data (though we might need to keep some information for legal reasons).
• Restriction: You can ask us to limit how we use your data.
• Portability: You can ask for your data in a common format to transfer elsewhere.
• Objection: You can object to certain types of processing, particularly for marketing.
• Withdraw Consent: If we’re relying on your consent, you can withdraw it at any time.

To exercise any of these rights, just email us at leegarnett@peoplejelly.co.uk. We’ll respond within one month.

Cookies and Website Tracking

Our website uses cookies to:

• Remember your preferences
• Understand how visitors use our site
• Improve user experience

You can control cookies through your browser settings. Disabling cookies might affect how our website works for you.

Security

We take data security seriously and use appropriate technical and organisational measures to protect your information:

• Encrypted data transmission and storage
• Regular security updates and monitoring
• Access controls and staff training
• Secure backup procedures

However, no system is 100% secure, and we can’t guarantee absolute security over the internet.

Children’s Privacy

Our services are designed for businesses and adult learners. We don’t knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by email or through our website.

Questions or Complaints

If you have questions about this policy or how we handle your data, please contact us at leegarnett@peoplejelly.co.uk.

If you’re not happy with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

Contact Us

For any privacy-related questions or to exercise your rights:

This policy is written in plain English to help you understand your rights and our responsibilities. If you need clarification on anything, please don’t hesitate to ask.